Quality of Service:
Throughout all our services we will:

• Be friendly approachable and professional
• Respond quickly and efficiently to requests for service
• Answer telephone calls quickly and help people who use our services
• Respond promptly to all enquiries about our services
• Promote quality of opportunity and fair treatment
• Aim to continually improve our services to you

Compliments and Complaints:
Both the management and staff of KITS are committed to providing a first class Customer Service to Customers, Stakeholders and Partners. As such we welcome the comments on our service – whether positive or negative – on the overall service we are providing.

Should we fall below a level of service that you would expect, you have the right to complain and receive assurance that it will be acted upon.

Compliment and complaint forms are available from reception together with an envelope addressed to the Chief Executive. This will ensure that all comments are viewed and acted upon by the Chief Executive.

Should you feel the need to complain, a chain of events will be started to not only resolve your particular issue but to ensure it does not happen again.
In every instance you will receive a verbal or written response within 14 days.