Duration: 42 – 48 months
GCSE Grade C/4 or above (or able to achieve these grades) in Maths and English
Or progression from Level 1 Study Programme or Level 2 Apprenticeship in Engineering
Technical Support Technicians, work as part of a team to provide technical support and expertise for all areas of the Engineering and Manufacturing function including:
- communications software
- analysis tools
- off line programming
- process control
- performance and continuous improvement solutions
- capacity planning
- production scheduling/planning
- product technical applications and capability
- technical sales and marketing support
- product development and innovation
- engineering drawing
- purchasing and/or supply of goods or services for engineering activities
- quality control
- inspection and e-commerce technologies as required.
The requirements are designed to offer stretch and progression. They will be able to work with minimum supervision, taking responsibility for the quality, accuracy and timely delivery of the work they undertake. They will be proactive in finding solutions to problems and identifying areas for improving the business.
Specific Specialist Knowledge:
- understand mathematical techniques, formula and calculations used in a technical support environment
- understand the methods and techniques used to evaluate technical data and documentation
- understand how to identify that the data and documentation being used is current and up to date
- understand the procedure to be used for making changes to issued documentation
- understand where and how to source other areas of technical expertise/information to help solve technical problems
- understand the requirements of the customer (internal/external) and support using the appropriate tools, equipment and processes
Specific Specialist Skills:
- produce technical documentation that contains all the relevant and necessary data
and information required for the technical support activity being carried out
- present the technical documentation in the required format
ensure that codes, symbols and other references used in the technical
documentation follows agreed uk/international conventions
- save and store technical documentation in the correct format, location in accordance with organisational and/or customer requirements
- make any changes/amendments to the technical documentation using agreed quality
- assurance control procedures
- develop effective business and/or customer relationships
- provide technical advice and guidance to others
- contribute to the business by identifying possible opportunities for improving working practices, processes and/or procedures
Plus one of the following:
- produce engineering/manufacturing production plans
- obtain resources for engineering/manufacturing activities
- obtain and control materials used in engineering/manufacturing environments
implement quality control/assurance systems and procedures in an engineering/manufacturing environment
- provide technical support services on products or services to internal and/or external customers
- produce documentation to supply or procure goods or services
- produce off line programs for computer numerical controlled machines
- produce programs for scanning/digitizing or co-ordinate measuring machines
- produce programs for programmable logic control equipment
- produce programs for industrial robot applications
- produce engineering software tools/programs for analysis, quality, configuration management, safety assessments, system security applications
- produce engineering drawings/models using computer aided design techniques
(such as mechanical, electrical, fabrication, fluid power, integrated systems or services)
- undertake complex fault diagnostic and/or condition monitoring activities on equipment, plant or services
- carry out inspection activities on equipment/components/systems (such as mechanical, electrical, electronic, welded and fabricated.
- check and calibrate control and test equipment used in an engineering and/or manufacturing environment
Apprentices will be required to attend KITS full-time for an initial period of 4-6 months to complete the Level 2 Foundation Competence element.
In addition, Apprentices will attend 1 day per week for 2 academic years to undertake the Development Knowledge element. Employers can select a Foundation Knowledge qualification from those delivered as an added value element to the Standard.
Those Apprentices who have not achieve Level 2 Maths and/or English, will also need to attend classes until this level is attained.
There is a minimum requirement of 20% off-the-job training throughout the duration of the Apprenticeship and this is achieved through attendance at the above, practical training, shadowing/mentoring and learning support/time spent during working hours completing assessments/assignments.
- Personal responsibility, resilience and ethics.
2. Work effectively in teams.
- Effective communication and interpersonal skills.
- Focus on quality and problem solving.
- Continuous personal development
- Level 2 Diploma in Advanced Manufacturing Engineering (Foundation Competence)
- Level 3 Diploma in Advanced Manufacturing Engineering (Development Competence) – Technical Support
- Level 3 Diploma in Advanced Manufacturing Engineering (Development Knowledge)
- Apprentices without Level 2 English and Maths will need to achieve this level prior to taking End Point Assessment
End Point Assessment:
Upon successful completion of the above Qualifications/Core Skills, Apprentices will prepare for the End Point Assessment Process which covers the following:
- Portfolio of evidence including a minimum of 3 examples of competent performance evidence (4 or 5 examples recommended)
- An Occupational Competence Validation Interview (Viva)
- Professional competence (IMechE) assessment
- Employer Endorsement
For further information, please visit the Institute for Apprenticeship website: https://www.instituteforapprenticeships.org/apprenticeship-standards/engineering-technician/
Level 4 Apprenticeship
HNC / HND in Engineering Qualifications